Data Recovery Process
Every hard drive that comes in follows this five step recovery process. Some hard drives may skip certain steps if they need parts or become unrecoverable. You can follow up with your case progress by:

 
Step 1
Media Evaluation/Quote Preparation
All drives fall into this step when they come in for a diagnosis. The customer is informed that the drive has arrived and a diagnosis has started. The diagnosis from delivery may take up five days with Standard Service. At this stage a service upgrade option is also offered to a customer.
Step 2
Approved By Customer
 After the invoice is paid we begin the recovery process.  If parts are needed the customer is informed and the process of locating donor parts is started. This process can take up to 45 days depending on how rare this drive is. About 90% of all drives that need parts are usually located within seven days or less.
Step 3
Parts Located
The customer is informed that some or all parts have been located and purchased. It may take up to ten business days depending on what part of the world the parts were purchased from. About 95% of all the donor parts we purchase come from the United States and arrive within one to seven business days.
Attention! If job cancellation takes place at this point only a partial refund may be issued. The donor fee and shipping charges will apply.
Step 4
In Recovery Stage
 Parts have arrived and the repair process is started to recover the customers requested data. This process can take up to five days depending on the drive damage. About 80% of the time this process takes 1 to 72 hours.
Step 5
Data Recovered
 All the requested data is recovered and backed up to our servers for safe keeping. Screenshots of the requested data are sent out for the customer to verify. We then wait for the customer's approval. After approval is received files are shipped out to customer. When the recovery is ready to be shipped out the customer is emailed a tracking number. All shipments include insurance and must be signed for. An image of the recovered files is stored on CompuRecovery server for 14 days and then is completely deleted using US Department of Defense 5220.22-M standard procedures.
Not Recoverable: A drive may become unrecoverable for four reasons:

1. The initial diagnosis found damage that would make the drive unrecoverable.
2. The parts located did not repair the drive due to unforeseen platter damage.
3. The drive is rare and parts could not be located.
4. Customer has declined to continue with the recovery.

The customer is informed of the status of the drive and asked if they would like the drive returned. A shipping invoice is sent out if the customer wants the drive returned.

Attention! Partial refund may be issued. The donor fee and shipping charges will apply.

Call CompuRecovery and talk your problem through with us on  866-424-5123 ,
or fill out our auto-form and we'll call you back