Frequently Asked Questions
Why should I choose CompuRecovery over another company?
We pride ourselves in delivering a new standard of service to our customers. Every step of the recovery our friendly and knowledgeable customer service and technical teams will keep you informed about the recovery, computer forensics or business continuity job we are working on for you. You will receive a firm quote for our services so there will be no surprises. And, we are one of the most efficient and knowledgeable companies in the business so our prices are extremely price competitive.
Should I try a data recovery myself - or could I have my internal or contract system person run a data recovery utility on my drive before I send it to a lab?
You run a huge risk of further corrupting data on a suspect drive or media with a utility programme or other standard recovery procedures. Many untrained data recovery programmers assume a drive is optimized both mechanically and electrically. If a drive is not performing at an optimal level, a utility will try to fix things that may not be corrupted. One result may be further data loss or corruption beyond any type of recovery. Your best bet is to call an expert.
Does CompuRecovery guarantee a recovery and if not, is a ‘No Fix, No Fee’ policy in place like other companies?
Our policy is simple NO DATA-NO CHARGE.
My drive is making an unusual noise. Should I have it opened to see what's going on?
NO! If you do, you will run the risk of permanently damaging your data by exposing the hard drive platter to dust particles. If the media becomes scratched you will loose your data irretrievably. In order to properly open a drive, you must be in a clean room environment and have a full knowledge of the drive's mechanics. We have the technical expertise to advise you on how to best protect and recover your at-risk data.
Did you know that the distance between the head rack (moving device that reads the data) and the hard disk platter that spins and collects the data, is many times smaller than a speck of dust? Did you know that if a speck of dust is caught between the head rack and the disk it can scratch the platter making the data impossible to ever recover?
How will I get my data back?
We will place your data on suitable replacement media, whether that is another hard drive
int or ext, CD-ROM, DVD, any other media of your choice or by FTP transfer.
How can I ensure I won't repeat a data loss situation from recurring?
Failures are a fact of life, but you can mitigate these problems with a disaster prevention and recovery plan. Be sure to back up your data and always have CompuRecovery on speed dial.
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HARD DRIVE CRASH
